Refund policy

Refunds

For hygiene and safety reasons, we do not offer refunds on hair extensions once the seal has been broken or the hair has been handled, fitted, coloured, washed, or altered in any way.

Refunds are only approved if:

  • The hair is unused, unaltered, and in its original packaging.

  • A return request is made within 7 days of delivery.

  • The item is returned within 14 days after approval.

Refunds are issued to the original payment method, excluding shipping costs.

Exchanges

If you’ve received the wrong item, colour, or length due to our error, we will happily exchange it. To qualify:

  • The hair must remain sealed and unused.

  • You must notify us within 7 days of receiving your order.

Customers are responsible for return shipping unless the exchange is due to an error on our part.

30-Day Manufacturing Defect Guarantee

We take pride in the quality of our extensions and guarantee them to be free from manufacturing defects for 30 days from purchase.

What’s Covered

  • Excessive shedding caused by faulty stitching or unsealed wefts.

  • Tangling or matting that occurs under normal wear and correct aftercare.

What’s Not Covered

  • Shedding from cutting or sewing through the seam.

  • Tangling or dryness from colouring, heat damage, or product build-up.

  • Issues caused by incorrect installation or aftercare.

How to Claim

  1. Email ......... within 30 days.

  2. Include your order number, photos/videos, and a short description.

  3. Our team will review within 3–5 business days.

If a genuine defect is confirmed, we’ll offer a replacement or store credit for the affected item.
Please note: refunds are not issued once hair has been installed, coloured, or altered


To begin the return process, please email us at sjcollections2023@outlook.com